We recommend support contracts so you don't lose your investment when you update your equipment or changes take place in the phone network.
Our packages are priced simply at 10% of the product purchase price per year, and here's what's included:
You must pay for the use of our Helpdesk services, charged at an hourly rate.
If you don't have the original installation package, we charge an upgrade fee to bring your system up-to-date. This charge is calculated as a percentage of the original purchase price of your system, the cost of which depends on how out-of-date your version is, per the following table:
| Your version | Upgrade fee |
| 3.0.0.10X | 35% |
| 3.0.0.11X | 25% |
| 3.0.0.12X | 20% |
| 3.0.0.13X | 15% |
| 3.0.0.14X | 10% |
| Your version | Upgrade fee |
| 1.0.0.12X | 25% |
| 1.0.0.13X | 20% |
| 1.0.0.14X | 15% |
| 1.0.0.15X | 10% |
An upgrade to TIM Plus or TIM Enterprise must be purchased for any version prior to version 2.181.0.28
Support contracts are great value; if you call our Helpdesk even once a year, you'll save!
See the Migrating to new hardware section for details of your options for re-installation.
