Tri-Line understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our site.
In this policy, the following terms shall have the following meanings:
| "Account" | means an account required to access and/or use certain areas and features of our site; |
| "Cookie" | means a small text file placed on your computer or device when you visit certain parts of a website. |
| "Cookie Law" | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| "Personal data" | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| "We/Us/Our" | means Tri-Line Network Telephony Ltd, a limited company registered in England under company number 3856240 whose registered address is 9-10 Telford’s Yard, The Highway, London E1W 2BS, UK. |
2.1 Our site is owned and operated by Tri-Line Network Telephony Ltd, a limited company registered in England under company number 3856240 whose registered address is 9-10 Telfords Yard, The Highway, London E1W 2BS.
2.2 Our VAT number is GB 749 88 7158.
2.3 We are registered with the Information Commissioner’s Office Registration Number Z8752533
2.4 We are an ISO Accredited Firm ISO 9001:2015.
This privacy policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4.1 As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 12);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
Depending upon your use of our site, we may collect some or all of the following personal and non-personal data:
5.1 name;
5.2 business/company name
5.3 job title;
5.4 contact information such as email addresses and telephone numbers;
5.5 demographic information such as address and post code,
5.6 financial information such as invoices due/paid
5.7 IP address;
5.8 web browser type and version;
5.9 operating system;
5.10 a list of URLs starting with a referring site, your activity on our site, and the site you exit to;
5.11 details of all Tri-Line software and systems that you use;
5.12 payment information (the last 4 digit of the payment card, its expiry date, the cardholder's name and billing post code)
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1 Providing and managing your Account;
6.2.2 Providing and managing your access to our site;
6.2.3 Personalising and tailoring your experience on our site;
6.2.4 Supplying our products and services to you (please note that we require some personal data in order to enter into a contract with you);
6.2.5 Personalising and tailoring our products and services for you;
6.2.6 Replying to emails from you;
6.2.7 Supplying you with emails that you have opted into e.g. product updates (you may unsubscribe or opt-out at any time by replying to the e-mail asking to opt out.
6.3 We will not, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
6.5.1 Contact data is kept until we have been made aware that our software has been decommissioned;
7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Your data will only be stored in our servers located in the UK and France.
7.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
7.4 Steps we take to secure and protect your data include:
7.4.1 Restricted secure access by authorised Tri-Line employees.
7.4.2 Logs of all data access including employee name and date of access
8.1 Where one of our authorised resellers has supplied one of our products, they will have access to the data we have stored about you and your organisation to enable them to fulfil their contractual obligations with you and supply and service the products purchased.
8.2 We use a tool called “Google Analytics” to collect information about use of this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
8.3 When you use our site to make a payment to us, our payment processing service provider Stripe Payments Europe, Ltd ("Stripe") collects details of your payment card directly from you in order to process the payment on our behalf. We do not supply Stripe with any of your data. Stripe does provide us with information regarding the debits and credits made to your card in order to enable us to reconcile our accounts. You may view Stripe's privacy policy here: https://stripe.com/gb/privacy
8.4 We use the hCaptcha security service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(b) of the GDPR: the processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, the website terms) or in order to take steps at the request of the website visitor prior to entering into a contract. Our online service (including our website, mobile apps, and any other apps or other forms of access offered by us) needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse. In addition, processing may also be based on Art. 6(1)(f) of the GDPR: our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha’s privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms
8.5 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.]
8.6 We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your account).
10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11.1 You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
11.2 You may restrict our use of cookies. For more information, see section 13 and our cookie policy.
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details using the contact details below in section 14. Alternatively, please refer to our data protection policy.
Google Analytics uses cookies on our website in order to collect information about use of this site. The cookie itself does not contain any personal information. In the restricted part of our website (gateway.tri-line.com), our payment processing service provider Stripe uses cookies to detect and prevent fraud. We do not use cookies for sales or marketing purposes.
If you have any questions about our site or this privacy policy, please contact us by email at [email protected], by telephone on +44 20 7265 2697 or by post at 9-10 Telford’s Yard, London, E1W 2BS, UK. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).
We may change this privacy policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.
