TIM Enterprise imposes no restrictions on the number of sites that you can log.

It also includes a distributed directory as standard, meaning your employee directory can span multiple sites, with no limit to the actual depth.

Yes absolutely. The Teams Connector is available as an add-on subscription service. It allows TIM Enterprise to capture peer-to-peer Teams calls & meetings, Microsoft Calling Plan calls (PSTN) and SIP Direct Routing calls, and can automatically merge these calls with the PBX calls for the same user.

No, trunks and channels do not count as users and therefore have no impact on your license.

No, you can have as many different PBX on as many sites as you want, as long as they're on our compatibility list.

No. Administrators can give web access to an unlimited amount of users, with each one being restricted to a specific part of your organization if you wish.

Yes, absolutely. An initial 'super' user can access everything. Additional web users can be restricted to a specific geographic area, site, department, group or even their own individual stats.

Of course. Simply setup your reports parameters and tell it which email address(es) you want it to be delivered to.

Absolutely not. Run as many as you like.

No, the reports will be stored under your login area and are available only to you.

Yes, call alarms can be set when certain criteria are met. These can send automatic e-mail notification to one or more users as soon as the trigger is activated.

They can be set on many different call properties, including duration, cost, dialled number(s), missed calls, etc. Alarms can also be set on Stats Collection Points where you want to trigger an alarm once particular thresholds are met.

Yes, all calls are clearly colour coded. The default colours are red for lost, green for inbound, blue for outbound and grey for internal.

Absolutely, when adding a web user, you determine the areas of your system that they are allowed to report on. If you want to allow access to a number of sales team that span different locations, just create a reporting collection group.

Yes, you can set up as many scheduled reports as you want and they can be set to be delivered at predetermined dates and times.

When scheduled reports are delivered as web-reports, users can drill up and down. Reports can be delived to Web, PDF, Excel, CSV and XML. The format chosen for the report delivery will determine whether you can drill up and down or not. E.g. If a report is scheduled to be delivered as a PDF, this facility isn't available, if delivered as a Web report it is.

TIM Enterprise will process and store the call as soon as it’s received. This is normally within seconds of the calls finishing however if using some online collaboration platforms, we may have a slight delay e.g. although we maintain a permanent connection to your Teams tenancy, there is sometimes a slight delay before we receive the data. During call processing, you will still have full access to all of your reports and display boards.

Using TIM Enterprise with MySQL or MS SQL databases the amount of data that can be stored varies depending on the version of database being used. Typically this will be multiple GB of data up to a few TB.

When using a native database the system can store up to 4GB of records. A typical record is about 4KB in size.

If space gets tight, old data can be archived to another location, to be imported and inspected at any time in the future.

Yes. TIM Enterprise will allow you to see how busy your system gets throughout the day. This will allow you to make decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone. For ease of use, TIM Enterprise will allow you to re-order all columns in this report on-the-fly.

Yes, each site is individually configurable and you can apply different tariffs to individual users, groups, sites or whole regions.

As soon as a call has finished, within a matter of milliseconds, it is processed and safely stored in its database, allowing immediate access through any of its reports.

Some online platforms - we're looking at you, Microsoft Teams - take a few minutes to send us your call data but this is beyond our control.

Absolutely. We’re happy to speak to you and talk through the best options for your specific scenario. We’d normally recommend a free trial as a proof-of-concept and we're happy to remote on and assist with set-up and configuration. This is included in the free trial. You also get access to support for the duration of the trial so you can evaluate that too! You might be surprised at how simple it all is!